Tenants Fees

All charges include VAT at the prevailing rate of 20%, but are subject to change should the VAT rate increase. We reserve the right to amend our fees if we give you reasonable prior notice.

Offer stage
Please allow for the following payments when making an offer to rent a property:

Preparation of a tenancy agreement (when using Haven there is no charge to the tenants for drawing up a start of tenancy agreement)

Set up fee – Individual applicant or Company tenant

£120 per person

Set up fee – Applicant guarantor

£60 per application

Inventory check-in

paid by the Landlord

Inventory check-out

paid by the Tenants (max. £250)

Holding deposit

2 x week’s rent*

Set up fees cover the cost of initial referencing: - obtaining references from current and/or previous employers and landlords, obtaining financial credit checks and any other relevant information for assessing affordability, confirming identity, immigration and visa status plus handling the negotiations between all parties regarding the contracts terms and arranging the tenancy agreement (AST) and Deed of Guarantee should one be required.

All offers are subject to contract and the holding deposit will be held against the landlords and our expenses in processing your application. Please be aware that if you make an offer and later withdraw from this, then you may lose all or some of the above. Please ask us for further details.

*If your offer is accepted then this amount will be set off against the initial first months rental payment, so you are not making this payment twice.

References and Anti-Money Laundering Regulations
Applicant references are undertaken by an independent specialist referencing company, should you fail a reference or withdraw from the from the let your fees for referencing cannot be refunded.

Each applicant and guarantor will need to provide us with an original document to prove their identity (current passport/photo driving license), proof of their right to rent in this country and proof of their current address (such as a bank statement, credit card, utility bill, dated within the last 3 months).

Offer accepted stage
If your offer is accepted (subject to contracts and references) then before the tenancy starts you will need to make the following payments to us by cleared funds, which are usually:

Rent (less the holding deposit already taken, as above

1 x month's rent

Security deposit

6 x week’s rent

However, this may vary depending on the individual landlord’s instructions and requirements. Further rents will be taken by standing order mandates and will have to be setup prior to the commencement of the tenancy.

All deposits managed by Haven Estate Agents for Assured Short hold Tenancies (AST) will be protected by the Deposit Protection Service (DPS). Unmanaged deposits are the landlords’ responsibility to lodge and will be subject to their preference of scheme.

Additional Charges
If you require a reference for a tenancy or mortgage, etc. £30 per reference.
Assembling information and preparing a reference for a future tenancy/purchase requested by a landlord, letting/sales agent or referencing company.

Amendments or changes to the tenancy terms
Should you wish to make any changes or amendments to the terms of the agreement once the tenancy has started then, dependent upon your landlord agreeing, we will draw up an addendum to the agreement.

Pet Deposit
Additional Security Deposits will be required by our Landlords should they consent to a pet being kept at their property to cover the risk of potential property damage. This figure will vary dependent on the species, nature and size of the pet and will be negotiated on a pro rata basis and lodge with a Government Authorised Scheme as per the standard deposit.

Early release
If, for any reason, you request your landlord to end the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she/they do not have to agree to this. However should your landlord/s agree, then he/she/they can ask you to reimburse him/her/them for any financial loss he/she/they might suffer as a result. This may include:

The equivalent of the letting fee already paid by your landlord to us from the date you wish to end the tenancy until the date you could contractually end the tenancy (calculated as a daily rate)


The cost of an inventory check-in


Change of sharer
Your landlord(s) do not have to agree to you changing any of the named tenants during the tenancy term. However he/she/they may agree to do so subject to you reimbursing him/her/them for any financial loss suffered as a result of ending one tenancy early and creating a new tenancy. This may include:

The tenant’s cost of the preparation of a new agreement


The cost of an inventory check-out

£250 max

Administration fee for proposed new tenant(s)

£120 per person

Administration fee for new tenant(s) guarantor(s) if required

£60 per person

Re-referencing current tenant(s)/ guarantor(s) (at LL’s request)

£60 per person

Tenancy deposit protection, including administration charge


Income Tax
Generally you will pay the rent to Haven by standing order, to be credited to your landlord’s account. However if you pay rent directly to your landlord and he/she/they are residents outside the UK for more than six months of the year, then you will be responsible for deducting income tax from your rent (at basic rate) and accounting for this to HM Revenue and Customs on a quarterly basis, unless HMRC confirm to you direct and in writing that you do not need to do this.

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